Privacy statement & cookie policy

How do we handle your personal data at Europe Tents?

Carefree holiday fun, that’s what we stand for at Europe Tents. Of course, you must be able to count on us to handle your personal data correctly. In this privacy statement you can read:

  • what data we collect
  • what we do with your personal data
  • why we collect personal data
  • when we share personal data

We also indicate where you can indicate if you think that Europe Tents should handle your data differently than described here.

Do you read we, we or us? Then we mean Europe Tents B.V.

Our address:
Exportweg 6-1
9301 VZ Roden

Would you like to visit us? You are very welcome, it is best to call in advance.

You can reach us by phone on: 06 – 13 97 97 13: in high season (1 April to 1 September): on weekdays from 10:00 to 17:00, on Saturdays from 11:00 to 16:00 and in low season on weekdays from 11:00 to 15:00

You can reach us by email: via info@europetents.nl

What information does Europe Tents collect?

When you book a holiday with us, we ask you for your:

  • first name or initials
  • your surname
  • your date of birth
  • your address
  • your telephone number
  • your e-mail address
  • and possibly an emergency telephone number on which we can reach relations if something happens.

From fellow travellers:

  • surname
  • first name or initials
  • date of birth

Make sure that fellow travellers give permission for us to use this information.

Special requests

If you state your special requests, they will be processed in the booking; your requests are visible to our employees and partners.

Payment

If you pay us, we know your bank account number on which the payment was made and we are aware of your payment behaviour towards Europe Tents. We know what the costs of your holiday are and are also aware of any discounts and promotions.

History

We know how often, when and where you have been on holiday with Europe Tents and we also know who you have been on holiday with.

What does Europe Tents know about you when you visit our website, open our newsletter, visit our Facebook page or other social media, complete a survey or participate in a Europe Tents competition?

  • We know which campsite and which type of tent you are interested in
  • We have information about how you arrived at our site and when.
  • We know your IP address and have information about your browser. We also know the type of operating system.
  • We know which digital path you have taken to make a booking with Europe Tents.
  • We know your personal data when you leave it behind. If you email us, we know your email address, if you call us, we know your name and telephone number and if you contact us via social media, we are also aware of your personal data or preferences.
  • Are you responding to a survey or questionnaire? Then we are also aware of your opinion on the subject in question. Of course, we will never oblige you to complete a survey or questionnaire.

Europe Tents works together with other companies.

If you go on holiday with Europe Tents, we share the personal data with our partners. For example, with the campsite where you are going on holiday and our service employees at the campsite. The data that is passed on is:

  • first name or initials (also of fellow travellers)
  • your surname (also of fellow travellers)
  • your date of birth (also of fellow travellers)
  • your address
  • your telephone number
  • your e-mail address
  • and possibly an emergency telephone number where we can reach your contacts if something happens
  • special requests.
  • if the holiday consists of several consecutive destinations, the route of your holiday. (For example: family x. comes from campsite a and goes to campsite c after staying at campsite b)
  • arrival and departure dates
  • type of tent
  • the name of the campsite where your holiday will take place.

If we share personal data with other organisations, we make it clear to them that they will keep your data safe and will not use it for their own marketing purposes.

Europe Tents also receives data from other companies.

It is possible to book Europe Tents holidays with our partners. These partners will then provide Europe Tents with the following information:

  • first name or initials
  • last name
  • date of birth
  • address
  • telephone number
  • email address

Of the fellow travellers:

  • last name
  • first name or initials
  • date of birth
  • special requests.
  • arrival and departure dates
  • type of tent
  • the name of the campsite where your holiday will take place
  • the price of the holiday offered

If we receive personal data, we will store it securely and will not use it for our own marketing purposes.

Insurance

Our partner in insurance is Europeesche. For all information about the use of your personal data by Europeesche, we would like to refer you to the site

https://www.europeesche.nl/afsluiten/relaties/privacy. Please ensure that you read the terms and conditions and the privacy statement carefully before entering personal data on the website of another organisation; we accept no responsibility or liability for the websites of other organisations.

Why do we actually need your personal data?

The right holiday with the right person or travel group.

We need your personal data to be able to manage your booking properly. We also need your personal data to be able to offer the regular customer discount and to be able to track the payment.

We want to tailor our services as closely as possible to your wishes.

We want to tailor our website and products as closely as possible to the wishes of our guests. We use your personal data for this so that we can improve our website. If you complete a survey from us or read a newsletter, we can also use this information to tailor our services as closely as possible to your wishes. By services we mean your camping holiday but also the way in which we approach you beforehand or afterwards on our website, newsletter, surveys, e-mail, Facebook and by telephone. About the survey: of course we will never force you to fill it in.

We tailor our marketing to your personal wishes

Have you noticed that you come across an advertisement from us after you have visited our website? This is because we look at which sites you visit and know which campsites you have previously visited from us. We can also measure this if you have responded to an online advertisement. By working as targeted as possible, we try to tailor our services as well as possible to your wishes.

We can imagine that you do not attach any value to these efforts, no problem of course. Let us know what you do and do not want to receive from us. You can do this by e-mail, letter, online and by telephone. We will process your wishes as quickly as possible because we also want to tailor our services as well as possible to your personal wishes.

You can reach us as follows:

  • Come by: Tweede Energieweg 14, 9301 LL Roden. Would you like to visit us? You are very welcome, it is best to call in advance
  • You can call us: in high season (1 April to 1 September) on weekdays from 10:00 to 17:00, on Saturdays from 11:00 to 16:00 on telephone number: 06 – 13 97 97 13 and in low season on weekdays from 11:00 to 15:00

Send an e-mail: info@europetents.nl

In case of emergency or if the law requires it

If an accident or a safety operation or a similar situation occurs during your holiday, we will use your personal data. If government agencies request this, we will pass on your personal data to them. We will also do so if the law of the country in question requires us to pass on personal data.

External companies and your personal data that you have left with Europe Tents.

We hire companies to assist us with our IT services, storing and combining data, marketing, market research, processing payments and delivering products and services. We believe it is very important to let you know that before we hire these companies, we want to be sure that they handle your data with care.

If we share personal data with other organisations, we make clear agreements that they store your data securely. The external parties are given insight into the information they need. In other words: they only have the most essential information.

Services with their own privacy statement

This privacy statement applies to all services that Europe Tents offers. An exception are the services that have their own privacy statement, for example the Europeesche insurance. As previously described, we must also share your data with our partners, for example the campsite where you are going on holiday. You can assume that we always try to share as little information as possible. When you visit our website, you will also find links to the websites of the campsites where the holiday is offered and partners. When you visit this website, the privacy statement of the site you are visiting applies. We also work with Facebook and other social media. These social media also have their own privacy statement. Our advice: read the privacy statement of all parties carefully. We are not responsible or liable for any damage that may result from visiting external sites or social media.

How long do we store your data?

We use your data for everything you have been able to read in this privacy statement or because we are required to do so by law. If we use your data because we want to improve our products or because we want to analyse matters, this is done anonymously.

About cookies

Cookies are small data files that are stored while surfing the internet on your computer, laptop or smartphone. We do not use cookies on our website.

What if you want to know what data we have about you or want to change or delete something?

Of course, you can always ask us what data we have about you. That data is linked to the booking of your trip. If you want, you have that right, you can request a copy of the personal data that we have stored about you in writing.

If you do so, please provide us with information that we can use to identify and retrieve your personal data for you.

You can always ask us to correct or delete your personal data. You can also object to the processing of your personal data and, if technically possible, you can also ask us to pass on your personal data to another organization.

We will update or delete your data, unless we have to keep it for business or legal purposes.

We do our best to handle your personal data as well as possible. If you do have a complaint about the way in which we collect, store or use your personal data, please let us know by sending your written question or complaint to info@europetents.nl.

Legal basis for processing personal data

We only process your personal data in the following situations:

  • Because you give permission

Example: booking a holiday
When you book a holiday, you give us permission – by agreeing to this privacy statement – ​​to process your personal data.

It is necessary in connection with an agreement we have with you, or to take steps at your request before entering into an agreement with you;

Example: to provide the products and services you request
We need your personal data to book your holiday or to provide you with the products and services you want to buy. We also need your data to be able to make payments.

We have to comply with a legal obligation;

Example: sharing personal data with regulatory authorities
In order to enable you to travel, we are required to transfer your personal data if government authorities at the point of departure or arrival require this. They often want to know this for the purposes of immigration, border control, security and/or for other purposes that these authorities deem important.

It is necessary to protect your own vital interests or those of another natural person;

Example: in an emergency
Your insurance company, their intermediaries and medical staff may exchange relevant personal data and certain categories of personal data with us if we/they have to act on your behalf, for example in an emergency or in the interests of other customers.

It is in the public interest or we have an official authorisation for a task in the context of the exercise of public authority;

Example: security operations
We may use personal data in the context of security operations, accidents or similar incidents, including for medical and insurance purposes.

It is in the legitimate interests of us or of third parties, and these interests outweigh your interests or rights.

Example: to personalize your user experience
By looking at your personal data, we can better understand your interests. This allows us to predict what other products, services, and information you might be interested in. And it allows us to make our marketing communications more relevant and interesting to you.

If we need to process medical data (or other special categories of personal data), we will only do so in one or more of the situations listed above. For example, if we have your explicit consent, if it is necessary to protect your vital interests or those of another person and you are physically or legally incapable of giving consent, if it is necessary to establish, exercise or defend legal claims, or for reasons of substantial public interest.